Last updated: July 2026
We understand that purchasing a memorial product is a sensitive and emotional decision. Our refund policy reflects that.
Candle bundles are digital goods delivered immediately upon purchase. Due to the nature of digital delivery, candle bundles are non-refundable once purchased. If you experience a technical error that prevented delivery, please contact us and we will resolve it promptly.
If you cancel your order before it has shipped, you are entitled to a full refund. Contact us at contact@graivercode.com with your order number as soon as possible.
Once a plaque has shipped, we are unable to offer refunds as these are custom-manufactured items. If your plaque arrives damaged or defective, we will replace it at no charge — simply email a photo of the damage to contact@graivercode.com.
Once a QR plaque has been activated and linked to a memorial, we are unable to offer refunds as the product has been personalized and used.
GraiverCode plaques are made from durable materials intended for outdoor use, but they are placed and used entirely at your own discretion and risk. We do not warrant or guarantee the plaque against fading, weathering, discoloration, adhesive failure, or any damage or wear resulting from weather, climate, environmental conditions, installation, or the passage of time. Product lifespan varies with climate, surface, and installation quality. Any future replacement or maintenance program will be offered only as a separately described paid service, if and when it becomes available.
We understand this is a difficult time. If something is not right with your order, please reach out to us at contact@graivercode.com and we will do everything we can to make it right.